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Renew'd Wellness & Medi Spa - Three Anchor Bay/Sea Point

Updated 2026-08-12 · 2,071 reviewed · 100 listed · Scored from 7 Google reviews · How we rank ›

5.0(7) 75 composite score See reviews on Google ✓ Google-verified
Spa & Wellness Retreats
Renew'd Wellness & Medi Spa - Three Anchor Bay/Sea Point
Service
Spa & Wellness Retreats
Reviews
7

What recent reviews say

Reviewers consistently report transformative massage and facial experiences delivered by therapists (Lady M, Farieda, Esnart) who combine technical skill with genuine care. The setting feels peaceful and welcoming, with staff who remember details like birthdays and adjust to clients nervous about spa treatments, making a difference in how customers feel before and after.

Praised for
  • skilled therapists with strong technique
  • calm and welcoming atmosphere
  • attentive and professional staff
  • personalized touch and memorable service
  • effective pain relief and treatment results
skilled-therapiststranquil-settingattentive-staffpeaceful-atmosphereexcellent-treatments
Best for: People seeking therapeutic massage or facials in a relaxed, attentive setting.

Strengths

  • Highly skilled massage and facial therapists
  • Calm, welcoming environment
  • At-home and in-spa service options
  • Staff remember personal details and adapt to client needs

Worth knowing

  • Therapists Farieda, Esnart, and Lady M named in reviews for exceptional technique
  • Offers both at-home and in-spa treatments
  • Post-birth spa treatments available
  • Responsive WhatsApp booking service

What reviews say by service

Spa & Wellness Retreats
Massage and facials consistently praised for technique, pain relief, and ability to leave clients deeply relaxed.

How it compares

  • Rated 5 against a 4.7 average across the 93 spa & wellness retreats businesses listed here.
  • Has more Google reviews than 12% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 85
Review volume 39
Review recency 100
Review sentiment 81
Profile completeness 75
Verification 0

Rating breakdown

5
7
4
0
3
0
2
0
1
0

Common questions

Can I get treatments at home?
Yes, they offer at-home treatments. One reviewer praised the professional, comfortable experience in their own space.
How do I book?
You can book via WhatsApp; reviewers noted the service is quick and efficient.
Do they work with clients new to spa?
Yes. One reviewer who'd never had spa treatments felt at ease and comfortable, with staff attentive to making them feel welcome.
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Visitors consistently leave deeply relaxed and cared for, often naming individual staff members like Suko, Cleo, and Panashe. The spa builds trust through genuine warmth: receptionists greet guests personally, therapists explain procedures, and staff stay attentive even when bookings run late. Massage quality dominates praise-couples packages, back work, and full-body treatments draw particular mention. Facilities feel calm and clean. One complaint stands out: a guest received a full-body massage instead of the booked combination, only learning this after treatment finished.

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La Vita spa
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Most guests praise the massage therapists and staff warmth, leaving relaxed and eager to return. However, a significant stripe of visitors encountered booking chaos, missed services, long waits, and cold facilities (jacuzzi not hot, massage oils cold), leaving them feeling their money was wasted despite friendly treatment. Recent visits show sharp inconsistency. One guest lost R1000 due to rescheduling problems; another drove from Strand only to be turned away with an incorrect booking. Yet the same week, others called it amazing. The gap suggests good core service hindered by operational breakdowns. Welcome drinks, lunch, and sauna access promised in packages often didn't materialise. Staff struggled to honour dietary notes and retrieve bookings from the system. Getting the spa on the phone proved difficult for at least one booker.

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The spa collapsed operationally around September 2024. Reviewers report the business closed for weeks without warning customers already booked. Staff did not answer phone calls for months, forcing people to drive to the location only to find closed doors and security unable to help. A handful of earlier reviews (10+ months old) mentioned friendly management and a calming setting, but the overwhelming pattern since early autumn is non-delivery: bookings made through third-party voucher sites (Wiki Deals, Hyperli) were accepted and paid for, then cancelled or simply not honoured as the facility shut down. One recent review mentioned a skilled manager and good massage service, but this is eclipsed by systemic breakdown in basic operations. Communications failure and management dysfunction appear to be the core issues. The business advertised on deal platforms while unable to service customers, and those seeking refunds report further silence.

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Last updated 2026-08-12