La Vita spa
Most guests praise the massage therapists and staff warmth, leaving relaxed and eager to return. However, a significant stripe of visitors encountered booking chaos, missed services, long waits, and cold facilities (jacuzzi not hot, massage oils cold), leaving them feeling their money was wasted despite friendly treatment. Recent visits show sharp inconsistency. One guest lost R1000 due to rescheduling problems; another drove from Strand only to be turned away with an incorrect booking. Yet the same week, others called it amazing. The gap suggests good core service hindered by operational breakdowns. Welcome drinks, lunch, and sauna access promised in packages often didn't materialise. Staff struggled to honour dietary notes and retrieve bookings from the system. Getting the spa on the phone proved difficult for at least one booker.
