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One&Only Spa - Cape Town

Updated 2026-09-21 · 5,628 reviewed · 264 listed · Scored from 227 Google reviews · How we rank ›

4.5(227) 80 composite score See reviews on Google ✓ Google-verified
Spa & Wellness RetreatsLuxury All-Inclusive Wellness ResortsMedical Wellness & Weight-Loss Clinics
One&Only Spa - Cape Town
Location
Victoria & Alfred Waterfront, Cape Town
Services
Spa & Wellness Retreats, Luxury All-Inclusive Wellness Resorts, Medical Wellness & Weight-Loss Clinics
Reviews
227
Best for
Couples and individuals seeking a full-day, luxurious spa retreat with high-touch staff service.

Business data from Google Business Profile, checked 2026-09-21. Facts from the business's own website were fetched 2026-08-12.

What do customers say?

Guests consistently praise the attentive staff, skilled therapists, and serene design, with many naming therapists like Astrid and Siphe for transformative treatments. The relaxation lounge, separate wet facilities, and wellness-focused snacks create a day-long spoil experience that leaves visitors planning return visits.

However, a minority report inconsistent therapy quality, lapses in facility cleanliness, and staff professionalism issues. Recent visits note therapist inattention, poor communication on lost items, and perception of declining standards compared to earlier years.

Praised for
  • attentive, warm staff
  • skilled therapists (Astrid, Siphe, Simone, others named)
  • immaculate facilities and design
  • thoughtful wellness amenities (snacks, juices, separate wet areas)
  • personalized service and consultation
tranquil-settingattentive-staffskilled-therapistsdelicious-healthy-foodclean-facilitiespeaceful-atmospherepersonalised-programsexcellent-treatments
Best for: Couples and individuals seeking a full-day, luxurious spa retreat with high-touch staff service.

What stands out?

  • Named therapists with strong reputations (Astrid, Siphe, Simone, Linda)
  • Separate male and female wet areas, jacuzzi, sauna, steam room
  • Full-day spa packages with access to relaxation lounge, curated snacks, juices, and beverages
  • Consultation before treatments to tailor to individual needs

Worth knowing

  • Named therapists praised repeatedly: Astrid (full-body massage, facials), Siphe (restorative treatments), Simone (attentive care), Linda (birthday massage), Chantel (facial), Nikki (spa manager)
  • Bastien Duo treatment offered
  • African Journey treatment offered
  • Deep tissue massage service (quality varies by therapist)
  • Separate male and female wet areas with jacuzzi, sauna, steam room
  • Relaxation lounge with curated snacks, juices, smoothies
  • Winter spa packages include 90-minute massage plus 3-course dinner
  • Birthday special treats provided

How it compares

  • Rated 4.5 against a 4.59 average across the 244 spa & wellness retreats businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

How the score was calculated

Ranking Method
Star rating 67
Review volume 100
Review recency 100
Review sentiment 59
Profile completeness 100
Verification 30

Rating breakdown

5
167
4
29
3
14
2
7
1
10

Frequently asked questions

Do you have separate facilities for men and women?
Yes. Changing rooms, saunas, steam rooms, and wet areas are separate for men and women.
What comes with a full spa day?
Full-day packages include access to thermal facilities (jacuzzi, sauna, steam room), a relaxation lounge with curated snacks, juices, smoothies, and beverages throughout the day, plus your chosen treatments.
What is the cancellation policy?
The spa enforces a strict 24-hour cancellation policy.
Request a quote

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Last updated 2026-09-21