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One&Only Spa - Cape Town

Updated 2026-08-12 · 2,071 reviewed · 100 listed · Scored from 226 Google reviews · How we rank ›

4.5(226) 81 composite score See reviews on Google ✓ Google-verified
Spa & Wellness RetreatsLuxury All-Inclusive Wellness ResortsMedical Wellness & Weight-Loss Clinics
One&Only Spa - Cape Town
Services
Spa & Wellness Retreats, Luxury All-Inclusive Wellness Resorts, Medical Wellness & Weight-Loss Clinics
Reviews
226

What recent reviews say

Visitors consistently leave restored and valued, praising skilled therapists like Astrid, Sylvia, and Siphe alongside immaculate design, separate gender facilities, and attentive staff who remember details. The spa excels at special occasions and multi-hour packages with wellness snacks and curated refreshments. Recent visits occasionally reveal inconsistent massage quality, cleanliness lapses in steam rooms, and a rigid cancellation stance that has frustrated some guests. Strong repeat visitation suggests the highs outweigh the lows for most.

The One&Only operates as part of the luxury resort experience, located at the V&A Waterfront, with structured day packages including access to relaxation lounges and treated refreshments. Named therapists build loyalty, though turnover or individual inconsistency has caused disappointment. Staff warmth and personalisation are most praised when consistent; closing-time demeanour and refund flexibility remain gaps in otherwise premium service.

Praised for
  • skilled, attentive therapists
  • immaculate facilities and serene ambience
  • thoughtful staff service and warm welcome
  • quality products and wellness amenities
  • memorable treatment experiences
Watch-outs
  • inconsistent massage depth and therapist focus
  • facility cleanliness lapses in wet areas
  • strict cancellation policy and poor refund handling
  • uneven communication and follow-up
  • rushed service at closing time
tranquil-settingattentive-staffskilled-therapistsclean-facilitiespeaceful-atmospherepersonalised-programsexcellent-treatmentsoverpriced
Best for: Couples and individuals seeking all-day luxury spa escape with special-occasion pampering and skilled therapists.
Think twice if: Strict 24-hour cancellation policy and refund inflexibility have frustrated some; massage quality and staff attentiveness occasionally inconsistent.

Strengths

  • Named therapist expertise (Astrid, Sylvia, Siphe praised repeatedly)
  • All-day facility access with curated wellness refreshments
  • Gender-separated wet areas and relaxation lounges
  • Special-occasion personalisation and birthday treatment recognition

Worth knowing

  • Therapists Astrid, Sylvia, Siphe, Chantel, Nikki, Simone, and Linda each named in praise for skill and attention
  • Facilities include separate male and female saunas, steam rooms, jacuzzi, and relaxation lounge
  • 90-minute and 120-minute massage packages offered
  • Wellness snacks include carrot cake, salted oat bars, fresh juices, smoothies
  • Strict 24-hour cancellation policy applies to bookings
  • Recent refurbishment completed with upgraded aesthetic

What reviews say by service

Spa & Wellness Retreats
Therapist skill and facility design highly praised; inconsistent massage depth and occasional cleanliness lapses reported.
Luxury All-Inclusive Wellness Resorts
All-day packages with access to lounges and curated refreshments well received; rushed service at closing time noted once.

How it compares

  • Rated 4.5 against a 4.7 average across the 93 spa & wellness retreats businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 68
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
166
4
29
3
14
2
7
1
10

Common questions

Can I cancel my spa booking?
The spa has a strict 24-hour cancellation policy. Cancellations must be made at least 24 hours before your appointment.
What's included in a spa day visit?
Day packages include access to gender-separated saunas, steam rooms, jacuzzi, and a relaxation lounge stocked with wellness snacks, cakes, smoothies, and drinks throughout your visit.
Are there gender-separated facilities?
Yes. The spa has separate male and female changing rooms, saunas, and steam rooms.
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Sanctuary Spas Waterfront

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Guests consistently report feeling deeply relaxed and well cared for after treatments here. Peliswa, Patricia, Phelisa, and Destiny are named therapists who excel at both massage and facial work, with reviewers noting their skill and the unhurried pace of sessions. The waterfront location is stunning, staff greet visitors with genuine warmth, and the fact that guests can use the Victoria Hotel pool next door sets it apart. Prices start at R890 for individual treatments and go to R2590 for couples packages. One guest was so impressed that the receptionist even bought painkillers for them when unwell, showing the level of personal attention the team brings to every visit.

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Casuarina Wellness Centre
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The spa collapsed operationally around September 2024. Reviewers report the business closed for weeks without warning customers already booked. Staff did not answer phone calls for months, forcing people to drive to the location only to find closed doors and security unable to help. A handful of earlier reviews (10+ months old) mentioned friendly management and a calming setting, but the overwhelming pattern since early autumn is non-delivery: bookings made through third-party voucher sites (Wiki Deals, Hyperli) were accepted and paid for, then cancelled or simply not honoured as the facility shut down. One recent review mentioned a skilled manager and good massage service, but this is eclipsed by systemic breakdown in basic operations. Communications failure and management dysfunction appear to be the core issues. The business advertised on deal platforms while unable to service customers, and those seeking refunds report further silence.

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Hormonal Health & Wellness Centre
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Satisfied patients report significant energy and mood improvements after functional medicine consultations, particularly with named doctors. Cost and communication gaps trouble critics, who cite slow replies and costly in-house medications that pharmacies dispense cheaper; some have questioned the medical protocols themselves.

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Last updated 2026-08-12