
Serenity Wellness SPA
Long-term visitors prize the tranquil upstairs location and skilled practitioners like Khans and Khosi, especially for Thai and remedial work. Loyalty runs deep for those who book the right therapist. However, recent complaints centre on pressure misjudgement, poor handling of requests for gentleness, and one guest required casualty care after a session. Facility wear (holes in floors, perished towels) and sluggish management response to formal complaints have left several customers disappointed.

