Octavias draws loyal visitors for its specialist facilities-dead sea salt bath, floatation pool, and roman bath-and many therapists deliver thorough, attentive treatments. However, recent reviews flag a troubling pattern: mysterious add-on charges that double bills, inconsistent massage technique, and poor complaint resolution. Solo guests report feeling neglected, and facility maintenance has slipped. The spa's strength lies in its setting and best staff; its weakness is operational inconsistency and financial transparency.
Recent shift: decline in treatment consistency and complaint handling noted by long-time visitors; at least two recent one-star reviews (past month) attribute this to staff turnover or new hires lacking experience
Most visitors describe a surprisingly tranquil retreat despite the Boksburg location, praising the therapists' skill and the staff's warmth. Express and luxury treatments arrive with food and soft refreshments, making even short visits feel indulgent; full-day packages are popular and bookings fill quickly, though occasional delays happen.
Most guests praise the hotel's peaceful setting, spacious design, and genuinely helpful staff who remember names and go out of their way. Several highlight the garden, quality meals, and proximity to OR Tambo. However, a vocal minority report filthy carpets and bedding on arrival, cramped rooms that don't match photos, and pricing that feels steep for what you get. Hot water shortages and uneven checkout service also surface.
Reviewers consistently praise the serene setting, attentive staff, and quality treatments. Specific mentions highlight therapists Angel and Faith, heated beds, luxury skincare products, and the staff's ability to adjust for guests with mobility needs.
Last updated 2026-08-12