RetreatAtlassouthafrica
Menu
Plan your retreat

Mint Wellness The Bay Hotel

Updated 2026-08-12 · 2,071 reviewed · 100 listed · Scored from 59 Google reviews · How we rank ›

4.3(59) 74 composite score See reviews on Google ✓ Google-verified
Spa & Wellness RetreatsLuxury All-Inclusive Wellness ResortsMedical Wellness & Weight-Loss Clinics
Mint Wellness The Bay Hotel
Services
Spa & Wellness Retreats, Luxury All-Inclusive Wellness Resorts, Medical Wellness & Weight-Loss Clinics
Reviews
59

What recent reviews say

Most guests praise Mint Wellness for deeply relaxing massages and welcoming staff, with several naming therapists Thandi, Takudzwa, Bisa, and Bianca as skilled practitioners. The spa's location within The Bay Hotel, wood-fired hot tub, and curated facial treatments create an appealing retreat experience. However, two reviewers reported serious payment and booking problems with slow or nonexistent resolution.

Recent shift: None evident; mixed billing and booking issues appear historical (1-2 years ago); recent five-star reviews (past year) focus on therapist quality and atmosphere.

Praised for
  • skilled massage therapists
  • relaxing atmosphere
  • attentive staff
  • therapeutic experience
  • memorable service
Watch-outs
  • billing errors
  • poor follow-up on refunds
  • booking mix-ups
  • administrative failures
skilled-therapistspeaceful-atmosphereattentive-staffexcellent-treatmentsclean-facilities
Best for: hotel guests and locals seeking therapeutic deep-tissue massage with premium facials.
Think twice if: book directly with spa rather than hotel reception; verify billing before leaving to avoid refund delays.

Strengths

  • named skilled therapists (Thandi, Takudzwa, Bisa)
  • wood-fired hot tub access
  • hotel pool and grounds
  • Lamelle and Esse facial lines

Worth knowing

  • Therapists named: Thandi, Takudzwa (Tee), Bisa, Kamo (welcome staff), Bianca, Pier
  • 60-minute massage offered
  • wood-fired hot tub available
  • day-pass option available
  • Lamelle and Esse facial brand range
  • located within five-star hotel property

What reviews say by service

Spa & Wellness Retreats
Massage quality praised consistently; facials offered but less reviewed
Luxury All-Inclusive Wellness Resorts
Hotel pool and grounds enhance experience; day-pass and guest access available

How it compares

  • Rated 4.3 against a 4.7 average across the 93 spa & wellness retreats businesses listed here.
  • Has more Google reviews than 48% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 61
Review volume 77
Review recency 87
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
39
4
9
3
5
2
1
1
5

Common questions

Can I book a spa treatment if I'm not a hotel guest?
Yes, day-pass access is available; book directly with the spa rather than hotel reception to avoid booking issues.
Which therapists are mentioned positively in reviews?
Thandi, Takudzwa, Bisa, and Bianca are named for skilled massage and aromatherapy treatments.
Request a quote

Similar health and wellness retreats and resorts nearby

Mint Wellness Camps Bay Retreat
68

Mint Wellness Camps Bay Retreat

4.3(12)✓ Google-verified

Most visitors rave about the forest setting and massage quality, with standout therapists like Zinhle, Ariena, Eunice, Melody, and Lusana earning special mention. Carmen Cloete has built strong reputation for custom events. However, several guests report poor communication, unclear facility access, and feeling the premium pricing doesn't always justify the day-visit experience. Consistency appears to hinge on who handles your booking and which therapist you get.

Medical Wellness & Weight-Loss ClinicsSpa & Wellness RetreatsDetox & Fasting Retreats
View profile
Therapeutic Studio
64 low data

Therapeutic Studio

5.0(11)✓ Google-verified

All 11 reviews are five-star. Visitors praise Heidi's massage work and the tranquil studio space. Pilates classes run small with focus on form and gentle progression; pregnant and postpartum clients return regularly. Staff know the body well and make people feel at ease.

Spa & Wellness RetreatsMedical Wellness & Weight-Loss Clinics
View profile
Cove Wellness Spa
76

Cove Wellness Spa

4.7(13)✓ Google-verified

Visitors consistently report exceptional massage and facial treatments tailored to their needs, with several returning clients citing specific therapists like Jamila as among the best they've encountered. The small, intimate spa combines skilled practitioners, Healing Earth skincare products, and attentive service in a clean, tranquil Bantry Bay location that draws both locals and regular travellers from abroad.

Luxury All-Inclusive Wellness ResortsSpa & Wellness Retreats
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-12